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Please note all information is kept completely confidential. Featherhead
will never share customer information with any website or company.
Online ordering is safe and secure.
We stand behind our products
and services 100%. We work hard to make your bird and his/her human
happy!
COMMON QUESTIONS
What are my Payment Options?
The fastest way is by paying with your
VISA or Mastercard, or with Paypal.
Can I pay by check? Yes, but
there is an 5 day hold on them through the bank.
Money Orders: USPS
Money Orders Only.
Do you take and ship International orders?
We gladly accept
International orders Please see shipping information for prices.
When will my order ship?
Most orders are processed and shipped within
3 days. Special orders like the plates take 7 days to complete, as they
are custom made.
If you paid using your checking account through Paypal, all checking
account orders take 5 days to clear. We ship as soon as the check clears
to be protected through the buyers protection act.
Can I get a refund on an order I received?
We do not give refunds for
health reasons on toys or perches.
What if I see a toy and want it made smaller or larger?
We are happy
to customize a toy for you and your bird. Please email your request and
we will try to make that toy in the right size. If we do not have the
same parts in the right size, we can find something really close and
make a toy with the same look.
Return Policy
Please understand no toy or perch can
be returned to Featherhead Bird Toys for health reasons. Bird disease
can be spread in this way and we can not resell the toys or perches and
we will not take any chances with the lives of birds. No exceptions
apply. The only way a credit will be issued is if the toy was broken or
the wrong product was shipped. If you need help picking out the right
size toy, please contact us for help so that you get the best toy for
your bird.
Shipping Information for American and International Orders
Packages will be sent USPS Priority Mail unless otherwise specified.
All
United States shipping is based on a flat fee determined by amount of
purchase.
$1.00 - $9.99 Shipping Charge $3.95
$10.00 - $49.99
Shipping Charge $6.95
$50.00 - $99.99 Shipping Charge $10.95
Over
$100.00 Actual cost plus 3.00 for packaging fee
Over $500.00 *FREE
SHIPPING*
We Ship Global
On International Orders we only accept VISA/MASTERCARD
There will be a shipping charge adjustment. Please email or call for us for
exact shipping cost.
INTERNATIONAL SHIPPING COST
Will vary depending on
package size and weight.
Please email or call us with your address
and your list of products so we can get the shipping cost.
Air Mail
Parcel 2 weeks to one month on delivery.
Global Shipping 4 to 7 days.
5% will be added to total bill for the international payment processing fee on
all international orders.
Options with Global Shipping 2 size
envelopes $6.00 to $10.00.
Anything that is too large for the
envelopes will be shipped in a box and Global Shipping will depend on
size and weight of package.
All toys should be removed from cage if they become damaged in any way.
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